IT Service Management

Mpower Customization Utility

IT Shopping Cart

Customer Management

IT Asset Management

Help Desk Management

Trouble Ticket for Incident and Problem Management

Service Request Management

Change Management

IT Chargeback & Cost Allocation

Telecom Chargeback & Cost Allocation

Vendor Invoice Audit

Open Interfaces

WHAT'S SO SPECIAL ABOUT MPOWER

Reduces deployment time and user learning curve.

Increases ownership, accountability and productivity.

Customize to your needs with out losing software support.

Customer Management

Get a 360 degree view of your customers.

By calling the staff and end-users of technology “customers” it reminds us that customer service and customer satisfaction are increasingly important components in measuring IT performance. The ability to provide great customer service starts with creating a centralized comprehensive view of customer information, service history, assets and services. Having a single customer view designed for flexible search and enterprise access empowers IT staff and is the building block for increased customer satisfaction and integration with other valuable tools such as:

• IT Shopping Cart for all IT products and Services
• Customer Satisfaction Surveys
• Customer Specific Service Level Agreements
• Asset Life Cycle Management
• Help Desk
• Cost Allocation and Chargeback.