Compco
Asset, Service & Financial Management Software
For Enterprise IT Departments
(Desktop * LAN * Network * Telecom)
WHAT'S SO SPECIAL ABOUT MPOWER
Reduces deployment time and user learning curve.
Increases ownership, accountability and productivity.
Customize to your needs with out losing software support.
Help Desk Management
Fast, highly configurable solution for triaging Tier 1 support issues.
MySoft Help Desk is designed to streamline the documentation and resolution of Tier 1 support activity from phones calls, email or web self service submissions. The out-of-the-box screen design provides for rapid entry of information and triage. Short cuts speed the handling of repeat issues that affected a large group of customers. On-screen alert messages make users aware of information that may impact the current issue based on building alerts, device alerts and general alerts. Tier 1 Help Desk issues can easily be escalated to Tier 2 technical staff with integration to the MySoft Trouble Ticket system.
Work flow technology ensures issues are routed to the right staff based on the type of issue and provides a warning when tasks have not been completed in the allotted time. Definable Service Level Agreements work in concert with automated alert and escalation processes.
Institutionalize your business and technical acumen using the MySoft knowledgebase or link to your existing knowledgebase. Self service customers access the knowledgebase to solve their own issues and locate helpful information. Help Desk staff view helpful tips and technical support information. Tier 2 support staff can drill into more technical explanations and documentation.
The MySoft Help Desk is easily configurable and highly customizable using Compco’s Mpower Technology. Help Desk integrates seamlessly with MySoft Trouble Ticket, Customer Information, Asset Management, Time Tracking, Chargeback and Customer Surveys.