Compco

Asset, Service & Financial Management Software

For Enterprise IT Departments

(Desktop * LAN * Network * Telecom)

Information Technology Managers

WHAT'S SO SPECIAL ABOUT MPOWER

Reduces deployment time and user learning curve.

Increases ownership, accountability and productivity.

Customize to your needs with out losing software support.

IT Service Management

IT Service Management (ITSM) requires special tools.

Managing your customers and IT services is quite different than managing the technical aspects of your network and IT infrastructure. The focus of managing IT infrastructure is on the technology itself and keeping it operational. The focus of ITSM is on the customer and the productivity the technology provides. These two management areas are two sides of the same coin – but have very different requirements.

Keeping the network and IT infrastructure up and available is vital. But it is equally vital to ensure that the technology is being delivered effectively to the people who use it to create value for the organization – the IT customer.

IT services include a wide range of products and services that are mission critical to the effectiveness of the enterprise.  This includes the ability to manage:

  • Network Access
  • Software licenses
  • Computers
  • Web hosting
  • Servers
  • Email services
  • LAN/WAN administration
  • Backup Services
  • Disk storage
  • Print Services
  • Telecommunication Services.

Each area has very specific business processes and data elements that are integral to effective tracking and management. As a result, many IT groups struggle with several separate, non-integrated applications that are used to manage their critical IT business processes. These systems do not leverage common data, such as customer information, and can not provide a comprehensive view of all the products and services you deliver to a department or staff member.  In addition to these costly inefficiencies, IT customers are becoming increasingly frustrated with the lack of a central place to purchase and/or request IT services.

Compco’s MySoft.net with Mpower Technology is the solution.

MySoft.net provides the framework to manage all your IT business services from a single, integrated application that is easily customizable using Compco’s Mpower Technology. Mpower Technology provides the ability to quickly adapt MySoft to the needs of each work group and IT service you offer by giving you complete control from the point a customer initiates a self service request from the IT Shopping Cart, through delivery, asset tracking and, if necessary, chargeback.

While some enterprise help desk systems claim to offer this capability, MySoft with Mpower Technology delivers greater functionality and customizability at a fraction of the cost.

We will prove it to you. Contact Compco today and request a Compco IT Value Cycle webinar or on-site demonstration. CONTACT US