Compco
Asset, Service & Financial Management Software
For Enterprise IT Departments
(Desktop * LAN * Network * Telecom)
WHAT'S SO SPECIAL ABOUT MPOWER
Reduces deployment time and user learning curve.
Increases ownership, accountability and productivity.
Customize to your needs with out losing software support.
Service Request Management
Close requests faster with configurable work group views.
MySoft Service Request provides common solutions for all IT requests and works in concert with the MySoft IT Shopping Cart.
Requests initiated from the IT Shopping Cart force customers to provide critical information the IT staff needs to process the request greatly reducing time spent gathering and analyzing routine information.
As the request is processed, Service Request Management streamlines the analysis, documentation and record keeping from a single point of entry that is easily configurable based on type of service and the needs of the work group that manages that service.
Mpower Technology allows you to streamline the user interface for each work group which reduces deployment time, shortens the learning curve, and slashes data entry time. Screens are also configurable for unique requirements of particular types of services as well. Service Request integrates seamlessly with MySoft Customer Information, Asset Management, Stock Inventory, Time Tracking, Chargeback and Customer Surveys.
Work flow technology ensures that requests are routed to the right staff based on the type of issue and provides a warning when tasks have not been completed in the allotted time.
Automated email notifications keep staff and customers informed; greatly reducing the time spent providing routine information.