Compco
Asset, Service & Financial Management Software
For Enterprise IT Departments
(Desktop * LAN * Network * Telecom)
WHAT'S SO SPECIAL ABOUT MPOWER
Reduces deployment time and user learning curve.
Increases ownership, accountability and productivity.
Customize to your needs with out losing software support.
Trouble Ticket for Incident and Problem Management
Close Tier 2 issues faster with integrated trouble ticket management.
MySoft streamlines documentation, assignment, and resolution by providing support staff with the critical information they need to quickly and efficiently respond to disruptive issues. Integration with MySoft Help Desk allows the creation of a Trouble Ticket when issues must be resolved by Tier 2 support staff. Tickets are also created from alerts provided by third party monitoring applications. MySoft Work Flow ensures each new Trouble Ticket is routed to the appropriate group based on the type of issue at hand. Auto-escalation will alert designated staff members to ensure you meet your Service Level Agreements. MySoft Trouble Ticket integrates with MySoft Asset Management to provide critical information such as location, jack/outlet (when appropriate), service history, warranty information as well as device and service configuration details based on the asset type. Easy to use Time Tracking is provided along with integration to Chargeback for cases where charges apply.
The MySoft Trouble Ticket is easily configurable and highly customizable using Compco’s Mpower Technology. Trouble Ticket integrates seamlessly with MySoft Help Desk, Change Management, Customer Information, Asset Management, Time Tracking, Chargeback and Customer Surveys.