Dashboards and Reports transform raw operational and financial data into visible, meaningful, and actionable information. This provides the right information to the right people, at the right time, in the right form.
Site definable time intervals for metric snapshots provide each level of management and each type of staff with key performance indicators applicable to their role.
Dashboards easily emphasize areas of performance that managers care most about. This gives managers a more accurate view of their organization, more quickly. There are many dashboard templates to choose from and you may specify any number of desired metrics.
MySoft utilizes Crystal Reports for all reporting functions. We chose to use Crystal because it is a product that many are already familiar with. MySoft includes a variety of standard reports, allowing you to easily change the report parameters to meet your needs. In addition, you can easily create new, ad hoc reports as needed.
Customizable reporting and performance metrics provide the information you need to:
- Deliver great customer service.
- Support budget requests.
- Track and control costs.
- Evaluation staff performance.
- Make informed business decisions.
- Take preventative measures.
- Identify potential problems by:
- Customer
- Asset, service, circuit, etc.
- Building, closet, switch, etc.
- Category and service type
