The Service Catalog allows you to document the life cycle of “units of service” including vital operational and financial data elements. The Service Catalog drives the self service views through the MySoft Shopping Cart application.

The Shopping Cart presents your customers with a central and standardized service catalog in a format that is easy to use and understand. Links to site defined content and tutorials help customers make informed decisions and reduce the number of questions that must be handled by the service desk.

When used with the Service Request application, you can leverage the standardized service catalog definitions which will maximize efficiency and increase accuracy of dashboards and management reporting.

Studies show that over 60% of the requests received do not contain all the information needed to fulfill the requests. Shopping Cart breaks this costly cycle using site defined forms that capture the appropriate data elements for each item requested. When the customer completes the Shopping Cart, MySoft automatically creates one (or more) Service Requests and automatically routes those requests to the appropriate staff based on your work flow business rules.