LEADING HEALTHCARE PROVIDER CREATES IT CUSTOMER CARE CENTER
Hartford Hospital is among the nation’s leading health care providers according to U.S. News annual Best Hospitals ranking. In 2009 Hartford Hospital was named to the most wired and most wireless lists for the 3rd consecutive year (http://www.harthosp.org/NewsEventsClasses/HartfordHospitalNews/).
To increase customer satisfaction and reduce costs, Hartford Hospital is consolidating six separate IT Help Desks to create one consolidated enterprise Customer Care Center. The software evaluation team, lead by Mr. Benjamin Diaz, evaluated solutions from numerous providers and selected Compco’s MySoft Service Management solution.
Mr. Diaz said, “Our telecom group is has been a very happy Compco customer for some time and we are glad they asked us to include Compco in our evaluation process. Compco offers us a robust, easily customizable enterprise IT service management solution at a cost substantially less than the other alternatives.”
The Hartford Hospital Network and Telecommunications group, led by Mr. Anthony Prete and Ms. Maura O’Donnel, consistently achieve enviable customer satisfaction ratings through their best practice processes empowered by MySoft.net Asset, Service and Financial Management technology.
