SOFTWARE AS A SERVICE (SAAS) LOWERS COSTS AND STAFF REQUIREMENTS
As Jason Rakers at Youngstown State University (YSU) planned to replace his legacy billing and work order management system, the impact of the economic downturn on his staff made him consider the question, “What if I did not have to allocate valuable telecom staff time to server administration and bill process management?” Smart managers ask smart questions.
Mr. Rakers' out of the box thinking led him to select Compco’s hosted SaaS solution that leverages both software-as-a-service (SaaS) and outsourced process management. Mr. Rakers says that the SaaS solution gives his staff convenient internet access to robust software functionality and eliminates the administration of servers and software.
Compco hosts and administers the system and performs end of month chargeback processing. Mr. Rakers said “This approach lowers our up-front costs (versus an in-house deployment) and frees a significant amount of staff time for other activities.”
With tightening budgets and a small staff, the hassles and costs of maintaining an internal legacy call accounting and telecom billing system can be burdensome for some institutions. Older legacy systems don’t provide the latest customer friendly technologies.
Click here to learn how your organization might benefit from a Compco SaaS solution.
